Xyntek is excited to announce the latest improvements to our Product Line Support (PLS) App as well as new ways to contact us for assistance when you need it.

All features now ready and active on your PLS enabled device. No update action is required. If you have any questions or need new user accounts created, feel free to contact us.

Support via SMS

• Text us anytime at 215-709-7701

• Create a ticket on your phone, then follow-up via email, phone call, or PLS application.

• All tickets are seamlessly integrated across platforms, so you never need to repeat yourself.

• Photos are fully supported – snap a picture of any error message, anomaly, etc. and send it directly from your cell phone

New Videos Tutorials

• Additional video tutorials for common procedures have been uploaded.

• Watch and follow along to add a new recipe, modify a print format, troubleshoot ORC errors, and more.

• More tutorials are added periodically and automatically uploaded.

Full Ticket Management

• Keep tabs on all active and resolved support requests Xyntek has on file

• Review ticket history and post replies

• Quickly locate a ticket number when contacting support for an existing issue.

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