“I would like to inform you on the fantastic job...the Xyntek After Hours Support has been doing for our company lately. [Their] hard work and dedication has really helped us out during a difficult time in our company. We are having issues receiving serial numbers from RFXcel. With [their] hard work ethic and [their] never give up determination, we were able to receive serial numbers yesterday and keep our packaging line up and running. I just wanted to make sure you know how much [they are] valued and appreciated here.”
“…as the customer and direct technical support to Label & Packaging, I could not have asked for a better response to our most recent Antares vision system issue."From the time the issue was encountered to when it was successfully resolved was approximately one business day."This turnaround time was significantly less, resulting [in] significantly less production downtime, than I had anticipated/feared given the issue was discovered halfway through the day on a Friday and resolved on the following Monday in time for our production operators to resume and complete the packaging job that was in-process, and unfortunately stalled, when the issue was discovered. "I can only describe this support as the ‘gold standard’ for such an activity, very much appreciated.”
"The Xyntek Support staff is very helpful, attentive and a joy to work with. The team has been helping me a lot lately and I cannot thank them enough!"
"Xyntek's presentation at the Institute of Packaging Professionals (IOPP) and Drug & Pharmaceutical Packaging Committee (DPPC) Fall 2012 Meeting provided an invaluable learning experience. It was clearly the place to be for professionals in the pharmaceutical packaging industry. A deeper insight into deploying global serialization solutions.."
"The success of the project is attributable to many factors, not the least of which are your team's technical expertise, professionalism, and work ethic. The fact that the system meets all of the design specifications (without detailed prototyping and extensive front-end design work) demonstrates that your team obviously has the technical expertise and project management capabilities to successfully execute.""Additionally, we sincerely appreciate your team's professionalism and dedication to the success of the project. Demonstration of this has been evident throughout the project, especially during the installation and commissioning phase. You exceeded our high expectations in this area."
"Xyntek has definitely demonstrated their commitment to our project, and truly displays the ability to support the needs of the Pharmaceutical Industry."
"Having worked with your team since joining the project in 2009, it has been a pleasure to observe the professional confidence and their ability to guide both project and business teams through complex initiatives. The team was critical to the successful release of the revised system components and has continued to take the lead on numerous efforts. Always pleasant and responsive to requests for information, I trust their ability to consider all sides of an issue and thereby trust the guidance and knowledge they offer as a true asset to the the project team and our business."
"We have turned over final compiled build to HMI for testing that include both copy and fixes for all known bugs that we have seen in developer level testing. We have not turned over any source code and will wait for word on when to do this. Kudos to the Xyntek team for their hard work in hitting a deadline on a moving target while running as fast as they could in several directions. We're moving on with our own release."
“I wanted to let you know that the Xyntek Team helped us to resolve a critical issue with the ChemStore systems; the upgrade to Office 2003 had created a conflict, but we worked together to resolve the issue in record time, and they are implementing the resolution as we speak. I was going to give them a J&J Encore award, but since they are consultants they are not eligible, so I thought I’d just let you know.”
“I am writing to provide feedback on one of the Xyntek team. I have worked with Xyntek since they joined the project in 2009. It has been a pleasure to watch them guide the teams (both IT and Business) through complex initiatives. Xyntek was critical to the successful release of the revised system functionality and have continued to take the lead on numerous projects. The team is always pleasant, responsive to my (often spontaneous) requests for information and willing to consider all sides of an issue. I trust their guidance and knowledge of the system. They are an asset to the project team/GCO business.”
“You guys (Xyntek team) are awesome and I appreciate the thoroughness of all of your guys work. I haven’t seen many other companies be as thorough and persistent as Xyntek. This is a trait I’d expect to see from most vendors but actually see it from only a few. Again – I appreciate it!”